HERE TO HELP
A few helpful answers.
How do I send a flower?
, choose its style, and add your letter. Once it is ready, copy its private link or use a sharing option. Paid gifts become available after payment is confirmed. Keep the separate management link if you created a gift without an account; it lets you edit or delete your gift.Is Bloomria free?
Yes. Free gifts include one rose or daisy, a personal letter and private sharing, with a 45-day lifetime. Bouquets and all nine flower types are included with Premium and Cinematic. Premium is US$1.99 once per gift and Cinematic is US$3.99 once per gift. Compare all features before choosing.
What does Unlimited include?
For US$4.99 / month, you can create personal Premium and Cinematic gifts during your paid period. Your account keeps a sending history and membership usage count. Renewal is monthly until you cancel. It is a separate choice from a one-time gift purchase.
How do I cancel my subscription?
Sign in and open Membership & purchases. Use the billing-management button to open Stripe's portal and cancel renewal. Benefits continue through your paid-through date. Previously granted paid gifts stay available. If you cannot access billing, contact us for help.
Can I schedule a gift?
Paid gifts can be scheduled in your chosen time zone. Bloomria attempts delivery at the scheduled time, but email filtering, an incorrect address, provider outages or a full inbox can delay or prevent arrival. Check the delivery status and retain your private sharing link. Only schedule messages to people who expect to hear from you.
My recipient hasn't received the email.
Check the delivery status and recipient address, and ask them to check spam or junk. Email providers can delay or reject a message. You can also share the gift's private link yourself. If delivery status is uncertain, contact us before resending to avoid duplicates.
Who can open a private gift?
Anyone with the recipient link can open it unless an access code is enabled. Share the code separately. Private links are not listed in the public gallery or search engines. A management link gives editing access, so keep that link to yourself.
Can I write in another language?
Write your letter in the language you want to send. Your words stay exactly as entered. Recipients can choose the gift interface language in Settings; otherwise it follows their browser. Choose the email language when sending by email.
Why is my flower still or showing a picture?
Reduced-motion settings limit animation. Devices without supported graphics use a still fallback so the letter remains readable. Audio starts only after an interaction. If the live flower will not load, try an up-to-date browser and reload the page.
How do I remove a gift, photo or account?
Open the gift's management page to edit or delete it and manage its media. The optional public gallery submission has its own withdrawal control. Signed-in users can delete their account in Account after confirming their password. Account deletion removes owned gifts and gardens as well.
Something is wrong with a gift or payment.
Use “Report this gift” on the recipient page to flag abuse. For billing or technical help, include a purchase reference or a description of the problem. Do not send your password, full card details or private access code.
Contact hello@bloomria.com.